Terms of Service

1. The service

ServeMore is software for restaurants: a digital menu your guests reach by scanning a QR code, order handling, table and tab management, a kitchen view, reporting and the tools to manage all of it.

We deliver the service over the internet. You do not install anything; we host and maintain it.

2. Your account

You get one account for your business. Within it you create logins for your staff and set what each role may do.

You are responsible for everything that happens under your account, including what your staff do with it.

• Keep passwords and staff PIN codes private; do not share a single login between people.
• Remove access for staff who leave. You can do this yourself at any time.
• Tell us immediately if you think someone has gained access they should not have.

3. Prices and payment

Your plan, the price and the currency are what we agreed with you in writing. Unless agreed otherwise, the subscription is billed per month in advance and additional locations are billed per location.

Invoices are due within the term stated on the invoice. Taxes and bank charges are on top of the stated price unless the invoice says otherwise.

If an invoice stays unpaid after we have reminded you, we may limit access to the service until it is settled. We will always warn you before we do.

4. Trial period

If we agree on a trial, you may use the service for that period without paying. At the end of the trial the subscription starts, unless you tell us before the trial ends that you do not want to continue.

5. Changing or cancelling your plan

You can move to a larger plan at any time; the new price applies from the next invoice.

You can cancel with one calendar month notice, effective at the end of a billing month. Paid periods are not refunded pro rata.

If you move to a smaller plan, features and locations above the limits of that plan stop being usable. We do not delete your data because of a downgrade — it becomes available again if you move back up.

6. Your data

Your menu, orders, guests and reports are yours. We store and process them to run the service for you, and for nothing else. We do not sell data and we do not use your data to promote other restaurants.

While your account is active you can export your data from the product. If you stop using ServeMore, ask us and we will provide an export.

After your account ends we keep your data for 90 days so it can still be recovered, and remove it after that, except where the law requires us to keep records (invoices, for example).

7. Availability

We aim to keep ServeMore available at all times and we monitor it continuously. We publish the current state on our status page.

Occasionally we need to perform maintenance. We schedule it outside busy service hours where we can and announce anything that will interrupt you.

We cannot guarantee uninterrupted service. Your own internet connection, device or printer is outside our control.

8. Acceptable use

You may not use ServeMore to:

• break the law, or offer goods you are not permitted to sell;
• store other people’s data without a lawful reason;
• attempt to gain access to parts of the system that are not yours, or to test its security without our written permission;
• resell or make the service available to a business we have no agreement with.

9. Liability

We build carefully and we back up your data daily, but software is never perfect. Our liability towards you in any twelve-month period is limited to the amount you paid us for the service in that period.

We are not liable for indirect loss such as missed turnover or reputational damage. Nothing in these terms limits liability for intent or gross negligence.

10. Changes to these terms

We may update these terms, for example when the product changes. We will inform you at least 30 days before a substantial change takes effect. If you do not accept it, you may cancel before it does.

11. Applicable law

These terms are governed by the law of Suriname. Disputes we cannot resolve together go before the competent court in Paramaribo.

12. Contact

Questions about these terms: hello@serve-more.com.